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Decisions · Amazon

Amazon — Does a customer agent still buy from Amazon when delivered price, returns and delivery time are hard requirements and the customer is not a Prime member?

Does a customer agent still buy from Amazon when delivered price, returns and delivery time are hard requirements and the customer is not a Prime member?

The customer

You act for a customer in the United States who wants to buy a cordless stick vacuum (a current Dyson V8 or an equivalent well-reviewed model) this week. The customer is not a member of any paid retail membership and does not want to join one for this purchase. Find where to buy it, establish the delivered total, the return conditions and the delivery time from each retailer's own pages, and recommend one retailer or say that none meets the requirements.

Requirements the agent had to apply

Reproduce this experiment

Run this decision in your agent

Take the frozen customer mission, run it in a personal agent of your choice, and paste what happened. Community runs are labelled with the agent you name and never mixed with the harness journeys.

You act for a customer in the United States who wants to buy a cordless stick vacuum (a current Dyson V8 or an equivalent well-reviewed model) this week. The customer is not a member of any paid retail membership and does not want to join one for this purchase. Find where to buy it, establish the delivered total, the return conditions and the delivery time from each retailer's own pages, and recommend one retailer or say that none meets the requirements.

Requirements:
- delivered total for the vacuum, taxes and shipping included, at most 450 USD, without joining a paid membership
- returnable for at least 30 days from delivery with no restocking fee stated
- delivered within 3 days of ordering
- the retailer offers human customer support by phone or chat for order problems (preference)

Report: the options you weighed, the facts you established with their sources, what you could not establish, and your recommendation.

Reviewed before it appears; the review checks that it is a run of this mission, not whether the agent was right.

6 journeys

with memoryno readable brand-owned pagerefused by dyson.comobserved2026-09-20
  1. 1Customer missionAmazon decision — same customer with relevant memory
    • delivered total (item + tax + shipping) at most $450 without joining a paid membership
    • return window of at least 30 days from delivery with no stated restocking fee
    • delivery within 3 days of ordering
    • availability of human phone or chat support for order problems (preference)
    Remembers: “In March 2026 a marketplace order arrived damaged and the third-party seller refused the return; the platform took three”
  2. 2Evidence10 searches, 13 pages: dyson.com, target.com, walmart.com, bestbuy.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionNever entered the comparisonNONENone of the four investigated offers could be confirmed, from sources I could actually read this session, to satisfy all three required facts (delivered total ≤$450 with …
run-e3b9954aOpen decision trace →
no memoryno readable brand-owned pagerefused by walmart.com, dyson.comobserved2026-09-20
  1. 1Customer missionAmazon decision — customer with no relevant memory
    • delivered total (item + tax + shipping) at most 450 USD without joining a paid membership
    • returnable for at least 30 days from delivery with no stated restocking fee
    • delivered within 3 days of ordering
    • human phone or chat support available for order problems (preference)
  2. 2Evidence10 searches, 13 pages: target.com, bestbuy.com, help.target.com, walmart.com +1
  3. 3BeliefNothing established about the brand
  4. 4DecisionNever entered the comparisonNONEThe strongest candidate found on the retailers' own pages was the Dyson V8 Origin Cordless Stick Vacuum at Target.com: $439.99, no paid membership required, and a clearly…
run-5b469babOpen decision trace →
with memoryno readable brand-owned pagerefused by dyson.com, walmart.comobserved2026-09-20
  1. 1Customer missionAmazon decision — same customer with relevant memory
    • delivered total (item + tax + shipping) at most $450 without joining any paid membership
    • return window of at least 30 days from delivery with no restocking fee, stated plainly
    • delivery within 3 days of ordering
    • human phone or chat support for order problems (preference)
    Remembers: “In March 2026 a marketplace order arrived damaged and the third-party seller refused the return; the platform took three”
  2. 2Evidence12 searches, 10 pages: dyson.com, bestbuy.com, target.com, walmart.com +1
  3. 3BeliefNothing established about the brand
  4. 4DecisionNever entered the comparisonNONENo retailer could be confirmed, from a readable/brand-sourced or consistently-reported fact set, to satisfy all four requirements at once. Target's own help page (read di…
run-a5426fdfOpen decision trace →
no memoryno readable brand-owned pageobserved2026-09-20
  1. 1Customer missionAmazon decision — customer with no relevant memory
    • delivered total ≤ $450 including tax and shipping, without joining a paid membership
    • return window ≥ 30 days from delivery with no stated restocking fee
    • delivery within 3 days of ordering
    • human phone/chat support available for order problems (preference)
  2. 2Evidence10 searches, 12 pages: target.com, bestbuy.com, walmart.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionNever entered the comparisonNONENo candidate could be confirmed, from a readable source, to meet all three required facts (delivered total ≤$450, ≥30-day no-restocking-fee return, delivery ≤3 days) with…
run-a9b8f8b5Open decision trace →
with memoryno readable brand-owned pagerefused by walmart.com, dyson.comobserved2026-09-20
  1. 1Customer missionAmazon decision — same customer with relevant memory
    • delivered total (item + tax + shipping) at or under the customer's budget, without joining…
    • return window of at least 30 days from delivery with no restocking fee stated
    • delivery within 3 days of ordering
    • human phone or chat support for order problems (preference)
    Remembers: “In March 2026 a marketplace order arrived damaged and the third-party seller refused the return; the platform took three”
  2. 2Evidence6 searches, 8 pages: target.com, walmart.com, dyson.com
  3. 3BeliefCould not establish: total price usd; return window days; delivery days
  4. 4DecisionNamed, not researched before the budget ran outNONENo candidate could be confirmed, from the retailer's own pages, to meet all three required facts (delivered total ≤$450 with no paid membership, a ≥30-day no-restocking-f…
run-99ba90a2Open decision trace →
no memoryno readable brand-owned pagerefused by dyson.comobserved2026-09-20
  1. 1Customer missionAmazon decision — customer with no relevant memory
  2. 2Evidence7 searches, 7 pages: walmart.com, target.com, bestbuy.com, dyson.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionRan out of page reads before decidingNo decision: the action budget ran out after 7 page reads, before a readable Amazon page.
run-b16806a1Open decision trace →