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Decisions · Tesla

Tesla — Does brand preference survive when total cost, warranty and service access are explicit requirements?

Does brand preference survive when total cost, warranty and service access are explicit requirements?

The customer

You act for a family of four in Phoenix considering a new Tesla Model Y as their only car, to be kept for five years, about 12000 miles a year, charging mostly at home. Establish from Tesla's own pages the current base price and the destination and order fees, the vehicle and battery warranty, whether the order fee is refundable, and the nearest service location to Phoenix. Judge whether the Model Y fits the requirements; you may compare with one alternative only if needed to judge fit.

Requirements the agent had to apply

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Run this decision in your agent

Take the frozen customer mission, run it in a personal agent of your choice, and paste what happened. Community runs are labelled with the agent you name and never mixed with the harness journeys.

You act for a family of four in Phoenix considering a new Tesla Model Y as their only car, to be kept for five years, about 12000 miles a year, charging mostly at home. Establish from Tesla's own pages the current base price and the destination and order fees, the vehicle and battery warranty, whether the order fee is refundable, and the nearest service location to Phoenix. Judge whether the Model Y fits the requirements; you may compare with one alternative only if needed to judge fit.

Requirements:
- purchase price including destination and order fees, before incentives, at most 48000 USD
- basic vehicle warranty of at least 4 years
- battery and drive unit warranty of at least 8 years
- a manufacturer service location within 30 miles of central Phoenix
- the order fee is refundable if they cancel before delivery (preference)

Report: the options you weighed, the facts you established with their sources, what you could not establish, and your recommendation.

Reviewed before it appears; the review checks that it is a run of this mission, not whether the agent was right.

4 journeys

with memorybrand page requested, refusedrefused by tesla.comobserved2026-09-20
  1. 1Customer missionTesla decision — same customer with relevant memory
    • purchase price incl. destination+order fees <= $48,000 (required)
    • basic vehicle warranty >= 4 years (required)
    • battery/drive unit warranty >= 8 years (required)
    • manufacturer service location within 30 miles of central Phoenix (required)
    Remembers: “A friend's electric car waited eleven weeks for a service appointment in 2025 because the nearest centre was 90 miles aw”
  2. 2Evidence6 searches, 11 pages: tesla.com, kbb.com, geocords.com, mapsof.net +1
    • purchase price usd: 41630 no source
    • basic warranty years: 4 years / 50,000 miles no source
    • battery warranty years: 8 years / 100,000 miles (varies slightly by trim) no source
    • service center within miles: ~20.6 driving miles (Tesla Service Deer Valley, 21030 N 19th Ave, Phoenix, AZ 85 mapsof.net
  3. 3BeliefCould not establish: order fee refundable
  4. 4DecisionSelectedTesla Model Y (Rear-Wheel Drive, base trim)Using the customer's own thresholds: the base Model Y Rear-Wheel Drive lists at $41,630 total including destination and order fees (well under the $48,000 ceiling), the B…
run-e1718662Open decision trace →
no memorybrand page requested, refusedrefused by tesla.comobserved2026-09-20
  1. 1Customer missionTesla decision — customer with no relevant memory
    • purchase price incl. destination+order fees, before incentives, ≤ $48,000
    • basic vehicle warranty ≥ 4 years
    • battery and drive unit warranty ≥ 8 years
    • manufacturer service location within 30 miles of central Phoenix
  2. 2Evidence7 searches, 8 pages: tesla.com, web.archive.org
    • purchase price usd: 41630 (base RWD trim; $39,990 + $1,390 destination + $250 order fee, before taxe attributed to a page that refused the agent
    • basic warranty years: 4 years / 50,000 miles attributed to a page that refused the agent
    • battery warranty years: 8 years / 100,000 miles (RWD & AWD; Premium/Performance variants get 120,000-mil attributed to a page that refused the agent
    • service center within miles: ~15 miles (Tesla Service Deer Valley, 21030 N 19th Ave, Phoenix, AZ 85027) attributed to a page that refused the agent
  3. 3BeliefRequirements met on the evidence found
  4. 4DecisionSelectedTesla Model YAll four required facts were established via Tesla's own pages as reflected in search-engine extracts (direct tesla.com fetches were blocked with HTTP 403, so facts are a…
run-48ae2442Open decision trace →
with memorybrand page requested, refusedrefused by tesla.comobserved2026-09-20
  1. 1Customer missionTesla decision — same customer with relevant memory
    • purchase price incl. destination+order fees ≤ $48,000
    • basic vehicle warranty ≥ 4 years
    • battery and drive unit warranty ≥ 8 years
    • manufacturer service location within 30 miles of central Phoenix
    Remembers: “A friend's electric car waited eleven weeks for a service appointment in 2025 because the nearest centre was 90 miles aw”
  2. 2Evidence7 searches, 6 pages: tesla.com
    • purchase price usd: 39990 base + 1390 destination + 250 order fee = 41630 total, before incentives/t edmunds.com
    • basic warranty years: 4 years / 50,000 miles, whichever comes first attributed to a page that refused the agent
    • battery warranty years: 8 years / 100,000 miles (RWD trim; Premium AWD trims get 120,000 miles), minimum attributed to a page that refused the agent
    • service center within miles: ~15 miles (Tesla Service Deer Valley, 21030 N 19th Ave, Phoenix, AZ 85027) attributed to a page that refused the agent
  3. 3BeliefRequirements met on the evidence found
  4. 4DecisionSelectedTesla Model Y (Standard RWD trim)All four required facts were established with reported values that corroborate consistently across independent secondary sources (comparison/pricing sites and search-inde…
run-3031ee60Open decision trace →
no memorybrand page requested, refusedrefused by tesla.comobserved2026-09-20
  1. 1Customer missionTesla decision — customer with no relevant memory
    • purchase price incl. destination+order fees, before incentives, must not exceed customer's…
    • basic vehicle warranty >= 4 years
    • battery/drive unit warranty >= 8 years
    • manufacturer service location within 30 miles of central Phoenix
  2. 2Evidence10 searches, 12 pages: tesla.com, kbb.com, motor1.com
    • purchase price usd: 41630 (Standard RWD trim; figure reported as already including $1,390 destinatio no source
    • basic warranty years: 4 years / 50,000 miles, whichever first no source
    • battery warranty years: 8 years / 100,000-120,000+ miles depending on variant, whichever first, min. 70% no source
    • service center within miles: Tesla Service Deer Valley, 21030 N 19th Ave, Phoenix, AZ 85027 - within Phoenix kbb.com
  3. 3BeliefCould not establish: service center within miles (exact driving-distance figure from central Phoenix not confirmed by a single authoritative source; only convergent estima
  4. 4DecisionSelectedTesla Model Y (Standard RWD)The Model Y Standard RWD's all-in price (base + destination fee + order fee, before incentives) was consistently reported across multiple independent sources as $41,630, …
run-cdccff3dOpen decision trace →